terms

payment methods

Melissa Lew accepts all major credit cards through Square. Square is a safe and secure way to make credit card payments on the web.

For Square’s terms of service, please visit https://squareup.com/us/en/legal/general/ua.

For Square’s privacy policy, please visit https://squareup.com/us/en/legal/general/privacy.

I do not accept personal cheques/checks. Any personal cheques/checks will be returned to the sender and the order will be cancelled.

returns

I hope you love your items as much as I did creating them! Melissa Lew jewelry is all about motivating and inspiring others – and I stand behind every brush stroke. If you aren’t thrilled with your order, please contact me at melissa@melissalew.com and I’ll do what I can to make it right.

I will gladly provide exchanges for merchandise within 7 days of delivery; in order to receive a full refund, items must be returned in the same condition as it was received. Please note that you are responsible for the cost of shipping the returned item(s). Also, final sale, custom items, and earrings cannot be returned or exchanged.

Wholesale Accounts: Please refer to line sheet/order form for wholesale terms. Thank you!

shipping and delivery

Most orders will be shipped within 7 business days of payment*, but please do allow up to 1-2 weeks for delivery. All orders within the USA will be shipped by USPS Priority Mail. Upon shipment, it generally takes about 2-3 days for delivery for USPS Priority Mail. $7 flat rate on all domestic orders. If you are an international customer, please contact me for a shipping quote.

*Some items are made to order and can take up to 2 weeks to create; please refer to product descriptions.

issues and questions

If you have any questions or issues feel free to contact me at melissa@melissalew.com.